Refund policy

Updated September 15, 2026.

Unused purchases

Request a refund within 14 days if no credits from your purchase have been used. Email hello@makeaiflashcards.com with your payment reference, public wallet ID and a brief explanation. Never send your recovery code. Approved refunds return to the original payment method; the payment provider controls processing time.

Failed AI generation

A generation reserves one credit. If it fails, times out, is cancelled before completion, or yields no source-matched cards, that credit is returned automatically. Editing or rejecting a successfully delivered draft does not itself refund a credit. If the result is unusable, contact us with your public wallet ID and approximate request time so we can investigate and restore credits where appropriate.

Service problems and duplicate charges

If you paid but did not receive credits, return to the pricing page using the same wallet. Do not pay again. Contact support with the original payment reference if the balance is still incorrect. We will investigate duplicate charges and service non-delivery. A refund or reversed payment may pause the wallet while its balance is reconciled.

Your rights

This policy does not limit any statutory refund, cancellation or consumer rights that apply to your purchase. Credit packs are one-time purchases; there is no recurring renewal to cancel.